+91-9547570101 / 9732281234
Reviews | Warranty | Contact
Privacy Policy
Home | Privacy Policy

Hotel Royal Palace herein referred to as “HRP” (collectively referred to as the "Company" or "HRP" or "Us" and also indicated by "us", "we" or "our") and our affiliated companies, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us based on applicable data protection laws and regulations.

This Privacy Policy ("Policy") applies to all visitors, users and others (hereinafter referred to as "You" or the "User") who access or use the Website- Hotel Royal Palace - Privacy and Cookies Policy (https://royalpalacehotel.co.in/)

Except as otherwise provided in this Policy, in general, you can visit/use our Website without identifying who you are. HRP will provide you with the option to deal with HRP without identifying yourself where it is lawful and practical. However, particular sections on our Website may require you to provide personal information in order that we may provide the products/services or information you have requested while visiting/using our Website.

This Privacy Policy is intended to inform you know what personal information we collect, why we collect (purpose) and what we do with it (use), processing/sharing and transfer of personal information and your rights relating to such personal information shared with us.

Personal Information means any information that identifies you as an individual (‘data subject’ here in referred as you/your’) and any other information we associate with it. In particular using a common identifier this includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, your profession and other information needed to provide a service you have requested.

Sensitive personal data or information means personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person are not collected or stored.


A. Personal Data Information you give us

We may collect Personal Information shared by you on our Website. Depending upon the site(s) and context, this information may include the following:

  • Contact Information: Name, phone number, address, city, state, postal/zip code, email address
  • Demographic information: Date of birth, gender, occupation, country of origin, educational details, and employer details.
  • Account Information: If you create user account on our website, then we may collect username/name, password, email, mobile number, and answers to your security question.

If you provide us with Personal Information concerning your relatives, friends or other third parties, by doing so you confirm and guarantee that you have received an appropriate consent from such third parties for the disclosure of such Personal Information to us for use for the purposes set out in this Privacy Policy.

B. Information collected automatically

Log information

Depending upon the Website or context, we automatically collect and store certain information that your browser sends whenever you visit our Website in server logs ("Log Data"). This includes:

  • details of how you used our Site;
  • Internet Protocol address;
  • device event information such as caches, system activity, hardware settings, browser type, browser language, the date and time of your visit, time spent on those pages and other statistics and referral URL; and
  • Cookies, web beacons and other similar technologies that may uniquely identify your browser or your Account. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Information collected through cookies

Cookies are small text files that a website downloads onto your computer or other internet enabled devices (such as mobile phones and tablets) when you visit a website. The cookie will help the website recognise your device the next time you visit.

We may use both session cookies (disappear after you close your browser) and persistent cookies (remain after you close your browser and may be accessed every time you use or connect to our Sites/Apps). We may collect information like user’s IP address, geographical location, browser/device type and version, operating system, referral source, device, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of user website use through "cookies".
You can block cookies by activating the setting on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.
For more information about our use of cookies please refer to our Cookie Policy.

Social Media Widgets

Our sites and applications may include social media features connected with social media platform such as Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube and others. These features may collect information about your IP address and which page you are visiting or features you are using, and may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with those features are governed by the privacy policies of the companies that provide them

Tracking code in website analytics, a tracking code is a snippet of script that tracks the activity of a website user by collecting data and sending it to the analytics module. The code is generated automatically, is different for each website, and can be installed on each page that needs tracking.


HRP will generally collect your personal information directly from you. This may be achieved through your interactions with HRP including interactions via our Sites/Apps, other social media applications or internet sites, telephone, email or writing to us.

HRP may also collect your personal information from a third-party source, such as our vendors, business partners, government authorities and judicial authorities.


Unless otherwise provided in the Policy, we may use personal information collected from the Website in various ways including:

  • To facilitate or fulfil the information, products or services you have requested.
  • To contact the User for confirming your registration on our website.
  • To communicate with the User to respond to his/her queries or seeking feedback or resolving disputes on the product and services.
  • For business, marketing and promotional purposes such as sending information about special promotions, programs, schemes, offers, new features, plans on products/services and marketing communications that we believe may be of interest to you.
  • For the legitimate business interest, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. To consider an application for career with HRP.
  • To consider an application from prospective Vendors for partnering with HRP.
  • To educate you about us, our products and services or to understand your interest to improvise the content and performance of our Website.
  • For maintenance of high quality and standards of products and services.
  • To send you important information regarding the Sites/Apps, changes in terms and conditions, user agreements, and policies and/or other administrative information
  • For internal business operations including:
    1. Reviews and data analysis for the website (e.g., to determine the number, category of visitors to specific pages within the website).
    2. To manage, operate, maintain and secure our Sites/Apps, network system, and other assets and to customize/personalise your experience with us, which may include displaying content based upon your preferences.
    3. For the purposes of analysing the use of the Sites/Apps, enabling and monitoring your use of our Sites/Apps, operating our Sites/Apps, ensuring the security of our Sites/Apps, for maintaining back-ups of our databases.
    4. To help diagnose problems with our server, and to administer our Website.
  • To comply with our legal obligations or as otherwise permitted by law.
  • To investigate potential breaches, or to protect the rights, property or safety of HRP, the Users of our Website or others.
  • For any other purpose necessary or incidental to our business.
  • For any other purpose for which you give your consent.

In the event we use your Personal Information for other purposes, not specified above, we will inform you about the specific purposes for processing of your personal information and, when required, our basis for doing so at the time we collect the Personal Information from you to the extent required by law.
For the purposes of clarity, we may also use your personal information in combination with information we obtain from third parties about you for the same purposes described above.
In the event that you provide any personal information on any of the Sites/Apps, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations, including those that may have different levels of privacy protection than in your own country


Our Website may have links to the web Website of other third parties and these third party Website may collect personal information about Users for their own purpose, in such cases, our Privacy Policy does not extend to these external Website of third parties. Please be aware that if you access these links, you will be leaving our Site(s). We encourage users to read the privacy policies of those websites/apps, as we are not responsible for their content, links, or privacy procedures


Your personal data processed by HRP are kept in a form which permits your identification for no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory, contractual or statutory obligations as applicable.
At the expiry of such periods, your personal data will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.


We may share the Personal Information collected from the Website with third parties as outlined in this section

  1. Business Partners
    1. Service Providers who perform services on behalf of HRP and which may need information about you in order to perform their functions including but not limited to authorised service partners, call centre operators, marketing contractors, social media website providers, data entry service providers, IT agencies operating handling or maintaining Sites/Apps, storing/processing information, overseas service providers who work for us etc
    2. Vendors who are business associates of HRP like suppliers, research and development vendors, professional advisors, agents, representatives etc.
  2. Legal Authorities
    We may share your Personal Information in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such personal information, or to otherwise comply with applicable laws.

We DO NOT use or disclose Information for purposes other than as mentioned in this Policy, except with the consent of User providing such Information or as required by law.


At HRP, we take your privacy very seriously, and we never monetize your information; we use it to enhance your experience. When it comes to your privacy rights, we want to make sure you have everything you need to make informed decisions.


Our Website have stringent security practice and measures in place to protect the personal information provided to us. Our database stores Personal Information in secure environment that are designed to safeguard it from loss, misuse, wrongful disclosure, destruction and alteration. The security measures are reviewed periodically by HRP to keep pace with business, technology and regulatory changes.

  • The security and confidentiality of your Personal Data is important to us and HRP has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as HRP. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure
  • We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.


We welcome your questions, comments, and concerns about privacy. If you have any questions about the Privacy Policy or our data practices, please contact us as follows:

Hotel Royal Palace
Sunity Road, Coochbehar, Pin- 736101 (W.B) INDIA

Ph. +91-3582 222210


+91-9547570101 / 9732281234



We may periodically update this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.


This Privacy Policy shall be governed by the laws of India and the courts in Cooch Behar shall have the exclusive jurisdiction to try any disputes arising thereof. This Privacy Policy shall be governed by any applicable data protection laws.

Scroll to Top