Payment Policy

All bookings must be guaranteed at the time of reservation by a Payment by Cash or UPI or Bank Transfer or Credit Card. Without a booking payment no reservation is guaranteed.

Cancellation Policy

Reservation must be cancelled within 24 hours of the booking done. Reservations cancelled within 24 hours of the booking time will incur a cancellation fee equivalent 20% of the booking amount.

After 24 hours of booking it is not possible to cancel the reservation anymore and no refund can be done as it will be taken as a No Show.

Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable and non-amendable for entire length of stay. 

Refund Policy

Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process.

The refund will be made through the instrument used to purchase.

In a normal scenario, For the UPI / Bank Transfer Payments, the refunded amount shall reflect in the account within next 2-5 business days.

For Credit card it may reflect in next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.

For room reservations

We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 15 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 15 days or less from the date of check in, a retention charge will become due as under:

• # of rooms being cancelled/no-shows X 1 night X applicable daily rate per room, including taxes.  In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early check out.

Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.

Child Policy

Two children up to 6 years of age can stay in the parent's room without an additional charge. However, a maximum of one child's bed can be placed in a room which can be provided for an additional charge.

One child over 6 but less than 12 years can stay in the parent's room. Extra bed if required will be on additional charge.

Your favorite things

•       If you have made a request for a specific bed type or smoking preference, we’ll try our best to accommodate it.  

Need an extra bed in your room? No problem, we can set it up at an extra charge with applicable tax and service charge