Hotel Royal Palace

TERMS & CONDITIONS

Hotel Rules - Terms of Service

We strive to make your stay as pleasant as possible. The Management requests your co-operation in observing the following as an agreement between the guest and “Hotel Royal Palace” under which guests are permitted to use rooms. It shall be deemed that a Guest has agreed with the hotel rules upon taking over a hotel room.

    • Check-In / Check-Out : Check-In Time is 12:00 noon onward. Check Out time is 12:00 noon. Please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
    • Tariff : Guests should ascertain the tariff/room rate applicable to their room at the time of Check-In. The room tariff is not inclusive of any charges for food & beverages or any other services availed by guests. Extra guest charges will be payable as per the prevailing tariffs. The extra guest charge will be levied irrespective of whether extra bed is used or not. However extra guest charges for a maximum of a child under the age of five will not be payable while occupying rooms let out to their parents/ guardians
    • Proof Of Identity : All guests are required to provide the hotel with a valid, proof of identity and proof of address like, Passport / Voters Identity card / Driving License / Aadhar. PAN cards are not acceptable as ID proof.
    • Settlement Of Bills: Bills must be settled on presentation by cash or UPI (GPay/PhonePay) or Debit/Credit Cards. Cheques are not accepted. Online Payment is accepted on our website through Credit / Debit Card / Internet Banking / wallets.
    • Guest's Belongings : Visitors are requested to lock their rooms when going out or going to bed. Hotel will not in any way whatsoever, be responsible for the loss of guest’s belongings or any other property not entrusted to the Management or for damage thereof. If any abandoned luggage or lost and found items are not claimed by the guest after a maximum storage period of 30 calendar days, the Management has the right to dispose of these items.
Strictly Prohibited : During their stay or visit to the “Hotel Royal Palace” the guests are strictly prohibited to.
  • keep the animals in the room;
  • leave unauthorized persons in the room, and give them a room key;
  • keep bulky items, flammable materials, weapons, chemical and radioactive substances or mercury;
  • be in an alcoholic or narcotic intoxication;
  • Causing any type of disorder, hostile behaviour, disturbance, misconduct, or any act that might alter the calm, quiet, rest and privacy that guests expect to enjoy during their stay at the Hotel Royal Palace. Being rude or aggressive towards other guest, companions, visitors of the Hotel Royal Palace, Hotel Royal Palace staff, and even towards their own companions.
  • Carrying our acts of violence, any sort of abuse, making threats, and spark any act, exclamation or expression that may affect the honor, prestige and psychic integrity of any recipient of these Regulations or of any Hotel Royal Palace employee.
  • Damaging or deteriorating, in whole or in part, the Hotel installations, assets, services and supplies.
  • Bringing firearms, or other arms, or any type of explosives of any sort to the Hotel without express permission, or omitting to report them or having possession of them, without exception.
  • Causing loud sounds that might bother other guests or disturb the peace and quiet that should reign at the Hotel.
  • Removing items from guest rooms or moving them to other places in the hotel is prohibited
  • Installation of any foreign item in to guest rooms or any part of our building is prohibited
  • Hanging of any items in guest room windows that might ruin the beauty of our hotel appearance is prohibited
  • Ordering and delivery of food from outside our hotel is prohibited
Guest Liability :
  • Guests should check on entry, all Linen, bedding, furniture, and electronic installations, and report immediately in case of any abnormalities. The guests are liable to pay any damages, accidental or intentional committed by the guest, pertaining to the under-mentioned aspects : 1] Stained / Torn Linen (Bedsheet / Covers / Towel) 2] Electronic & Electrical Installations. 3] Washroom Faucets. 4] Furniture - To avoid any such liabilities that may arise, below are some suggestions. 1] Please avoid taking food to the rooms, and consuming the same sitting on the bed. 2] Avoid wiping of spilled items, using towel / linen. 3] Avoid chewing pan masala / tobacco or smoking while on the bed. 4] Please take help of the staff, for operation of gadgets and fittings.
  • Managements's Rights : The guest will conduct him/ herself in a respectable manner. They will not cause any nuisance or annoyance within the hotel premises. The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, and the guest shall be bound to vacate when requested to do so. The Hotel's Administration reserves the right to enter the room without agreement with the guest in case of smoke, fire, flooding, and also in case of violation of the Hotel Accommodation Rules, public order, the order of household appliances' use.
  • Amendment Of Rules: The management reserves the right to add, to alter and to amend any of the above terms, conditions and rules.
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